FAQ

Questions I actually get asked.

If something's not covered here, just ask. I'd genuinely rather answer it directly than have you wonder.

About the Service

What exactly does a loss logistics person do?

I help with the practical, administrative, and logistical side of what happens before and after a death: things like gathering important documents, coordinating with vendors, helping executors manage the estate process, organizing a home, and making sure all the necessary accounts and tasks get handled. Think of it as project management for one of the most complicated life events people face.

Are you a therapist?

No — and I want to be clear about that. I'm not a grief counselor, therapist, or social worker. I'm here for the practical stuff: the paperwork, the phone calls, the coordination. That said, I bring a lot of care and patience to the work, and I understand that the logistics and the grief are often tangled together. I just won't pretend I'm qualified to help with the emotional side in a clinical way.

Is this just for people dealing with death?

Not at all. A significant part of the work I do is with people who want to get organized before anything happens: people who are thinking ahead and want to make sure their affairs are in order, their documents are accessible, and their wishes are clearly documented. You don't have to be in a crisis to benefit from this kind of help.

How is this different from a financial advisor or attorney?

Financial advisors focus on investments and financial planning. Attorneys handle legal documents and legal advice. I do neither of those things — but I often work alongside both. My role is to help you figure out what professionals you need, make sure nothing falls through the cracks, manage the logistics of getting things done, and organize everything so the professionals you work with have what they need. I'm the person who makes sure all the pieces actually come together.

Planning Ahead

I keep meaning to get organized. Where do I start?

That's exactly the kind of thing I help with. Most people don't start because it feels overwhelming. There's no clear list, and the whole topic feels heavy. What I do is sit down with you, figure out what you actually have, what's missing, and build a roadmap that makes the work feel manageable. You don't have to know where to start; that's my job.

Do I need a will before working with you?

No. If you don't have a will, I can help you understand what you need and connect you with an estate attorney who can create one. A will is one piece of the picture, but there's a lot of important work that happens around it: making sure your beneficiaries are up to date, that your healthcare wishes are documented, that your digital accounts are accessible. I can help with all of that regardless of where your legal documents stand.

What is digital estate planning?

It's making sure your digital life — email accounts, social media, online banking, subscriptions, photos, cryptocurrency — is documented and accessible to the right people when you're gone or incapacitated. Most people are surprised by how complicated this gets. Without some planning, accounts can be locked or lost entirely. I help you take stock of what you have and put a plan in place so none of it disappears.

What's an advance directive?

An advance directive (sometimes called a living will or healthcare directive) is a legal document that describes your wishes about medical treatment if you're ever unable to communicate them yourself. It can include things like whether you want to be resuscitated, what life-sustaining treatment you'd want, and who should make medical decisions on your behalf. I can help you understand what's involved and connect you with the right resources to get one in place. The legal drafting itself is done by an attorney.

After a Loss

Someone just died. Can you help right now?

Yes. The period immediately after a death is often the most chaotic and the most task-heavy, and it's usually when families have the least capacity to manage it. I'm available to step in quickly. We can start with a call as soon as you're ready, and I'll help you figure out what needs to happen and in what order. You don't have to have it together before you reach out.

I'm the executor and have no idea what I'm doing.

This is the most common thing I hear. Being named executor often comes as a surprise, and most people have no idea how much is actually involved. I work directly with executors to help them understand what the role requires, what order to tackle things in, which professionals they need to engage, and how to manage the logistics of winding down an estate. I'm not an attorney and I won't give you legal advice, but I'll make sure you know what questions to ask and that nothing falls through the cracks.

The person lived far away. Can you still help?

Yes. A lot of what I do can be managed remotely: coordination calls, document management, vendor research, communication, and logistics planning. For things that require a physical presence, I can work with you on finding trusted local help, or we can figure out the right approach together depending on where things stand. Distance is a real complication, but it doesn't make this kind of support impossible.

Working Together

How much does this cost?

It depends on the scope of what's involved. Some clients need a few focused sessions to get organized; others need ongoing support over several months. I don't list a flat rate on the site because I don't think a one-size-fits-all number would serve you well. After our initial call, I'll put together a clear, specific proposal based on what you actually need. The discovery call is free and there's no pressure to commit.

How long does it take?

Also depends on the situation. Getting-organized work might take a few weeks of focused effort. Estate logistics after a loss can span months, depending on how complex the estate is. I'll give you a realistic estimate once I understand what's involved, and I'll be honest with you if I think something is going to take longer than expected.

Do I have to share sensitive information with you?

Some of the work involves sensitive information: account numbers, passwords, legal documents, financial records. I take that responsibility seriously. I work under a confidentiality agreement, I handle information with discretion, and I'll never share or use your information for anything other than helping you. You also get to decide what you share and when. I'll only ask for what's actually needed to help you.

I'm not sure I'm ready. Can I just ask questions?

Yes. The discovery call is exactly for that. There's no commitment, no pitch, no pressure. If you're not sure whether you need help, or whether this kind of help is right for you, we can talk through it. I'd much rather you come in with questions than not come at all because you weren't sure what to say.
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